The Nigerian Communication Commission (NCC) has said it would ensure total compliance by telecom operators with its directives and guidelines for the compensation of consumers over poor services.

The Executive Vice Chairman of NCC, Dr Aminu Maida, who disclosed this in Abuja on Friday, said the Commission would engage independent auditors to verify compliance by telecom providers with its new compensation guidelines for poor service.

Speaking at the 1st media interactive forum for 2026, Maida said that while poor service complaints have dropped to 78 per cent, NCC would continue to pursue policies that will bring additional value to the industry.

He noted that the commission mandated compensation for consumers over unsatisfactory data and voice services, because there was a need to raise the standard of service delivery.

“We will be engaging independent auditors to verify what was done by the providers so they comply with the rules and guidelines,” Maida told journalists.

He disclosed that consumer complaints on the quality of service have dropped sharply since the tariff adjustment in 2025, falling from 351,000 to 75,000.

He urged subscribers to use the NCC’s toll-free lines 300 or 622 to lodge complaints, and to visit the Commission’s website for FAQs on service issues.

“Our policy directive is on transparency, which we gave out to the providers,” he said.

Maida said NCC’s collaboration with the Office of the National Security Adviser (ONSA) is yielding results, with reduced incidents of fibre cuts at construction sites nationwide.

“At the moment, with our collaboration with the ONSA, we are beginning to see reduced fibre cuts across construction sites,” he noted.

Earlier, Head of Public Affairs, Mrs Nnenna Ukoha, said the Commission was determined to continue with its deliberate policies of constant engagement with stakeholders for a sustained and efficient telecom service.

She also noted that engagement with media practitioners was designed to foster a network for the exchange of ideas.

Also speaking, Executive Commissioner, Stakeholder Management, Rimini Makama, commended the media for accurate reporting on NCC activities and for holding the management to account.