NOVA Commercial Bank has outlined a strategic shift focused on efficiency, customer experience, and relationship-driven banking, as it completes its transition to a full-service commercial bank.

Speaking at a media parley in Lagos, Chairman, Phillips Oduoza, said the bank’s ambition is to be “Africa’s preferred financial solutions provider,” emphasizing trust and quality advisory over sheer scale.

“Our focus is not to be the biggest, but the most trusted and preferred,” Oduoza stated, noting that Nova’s approach prioritised strategic partnerships and value creation for clients.

Managing Director/ CEO, Jude Anele, highlighted the bank’s customer-first model, built on mass customisation, deep relationship management, and a “phygital” strategy that blends digital banking with physical presence. “Customers want both convenience and connection. Our model delivers a seamless experience across all channels,” Anele said.

The bank also announced plans to open nine additional branches by the end of 2026, with a strong focus on supporting small and mediumsized enterprises (SMEs) through tailored financial solutions and advisory services. NOVA Commercial Bank met the Central Bank of Nigeria recapitalisation requirements ahead of the March 31, 2026 deadline and currently operates in Lagos, Abuja, Port Harcourt, and Owerri.