MTN Nigeria, has been awarded two major international certifications, the ISO/IEC 20000 certification for IT Service Management Systems and the ISO/IEC 38500:2024 for IT Governance Management Systems.
A statement from the firm on Wednesday stated that these achievements underscore the company’s continued commitment to delivering world-class, reliable, governed, and continuously improving technology services to customers and stakeholders across Nigeria.
The ISO/IEC 20000 certification is the international benchmark for organisations that demonstrate excellence in the design, delivery, management, and enhancement of IT services. Attaining this certification reaffirms MTN Nigeria’s strong governance framework, disciplined operational processes, and unwavering focus on service quality. It validates the company’s ability to provide consistent, efficient, and customer-centric IT services that align with global best practices.
In addition, MTN Nigeria has successfully passed the ISO/IEC 38500:2024 IT Governance Management System audit. This governance certification makes MTN Nigeria the first telecommunications company in Nigeria and the first within the MTN Group to attain this standard.
The ISO/IEC 38500:2024 certification covers the governance of all IT-enabled services, systems, and data management activities that support MTN Nigeria’s business objectives. It ensures that the company’s use of technology is aligned with corporate strategy, promotes ethical and responsible decision-making, strengthens accountability, leadership effectiveness, performance monitoring, and stakeholder engagement in accordance with international IT governance principles.
Speaking on the achievements, the acting Chief Information Officer, MTN Nigeria, Bukola Ajayi, said, These certifications reflect our unwavering dedication to delivering exceptional technology services that meet the highest global standards. They are a testament to the discipline, expertise, and resilience of our teams who continually innovate to ensure reliable, secure, and responsibly governed IT services for our customers and partners. We appreciate the recognition and remain committed to driving digital solutions for Africa’s progress.”
Beyond the compliance milestone, the awards amplify the company’s credibility as a technology-driven business committed to resilience, efficiency, and exceptional service delivery. They align directly with MTN Nigeria’s strategic ambition to build a future-ready organisation anchored on robust systems, scalable platforms, ethical governance principles, and a culture of continuous improvement. They also reflect MTN’s ongoing investments in digital infrastructure and its determination to accelerate progress for Nigeria through superior technology capabilities, responsible innovation, and outstanding customer experience.
