Moniepoint Microfinance Bank has reaffirmed its leadership in Nigeria’s agency banking space, positioning its service model as a catalyst for sector growth while committing to deepening value creation across the financial ecosystem.
Beyond service provision, the bank stated that it is cementing its identity as the technological backbone of the real economy, designed to address the specific complexities of the local commercial landscape.
Speaking on the bank’s evolving strategy, the Senior Vice President, Distribution Network Sales, Moniepoint MFB, Ezekiel Sanni, noted that agency banking must be anchored on consistent enterprise support, trust, and real economic value for agents and merchants.
He said, “Our goal is to transcend traditional transaction processing by becoming a fundamental partner in the daily growth of small businesses.
By providing the tools for inventory management and working capital alongside seamless payments, we are ensuring that financial inclusion leads to actual economic empowerment for the average Nigerian entrepreneur.”
Sanni further explained that the next phase of industry growth would be defined by the quality of service and depth of engagement rather than just reach.
“At Moniepoint MFB, we have built a model that prioritises not just access, but meaningful, routine local support for the merchants and communities we serve,” he said.
At the core of this approach is the deployment of dedicated field-based managers who provide hands-on support tailored to daily operations. Unlike conventional systems where engagement often ends after onboarding, the bank maintains continuous interaction with agents to resolve operational challenges and strengthen long-term partnerships.
By combining digital infrastructure with a physical presence, the bank has created a hybrid service model that enables faster issue resolution and mentorship in critical areas such as fraud detection and Anti-Money Laundering regulatory compliance.
“When you are close to the agent, you are in a position to go beyond providing a service to building capability,” Sanni added.
The bank’s performance metrics reinforce its position as a major merchant acquirer, reportedly powering eight out of every 10 in-person payments made across the country. The bank attributed this to reliability, fast transaction processing, and rapid settlement cycles.
The firm reiterated that agency banking remains critical infrastructure for economic participation, pledging to continue strengthening its indigenous engine to keep the real economy moving.
