Zoracom has introduced its FIELD platform to tackle delays, missed installations, and errors in Nigeria’s telecom field operations. The Lagos-based technology company says the platform is helping operators gain real-time visibility and structure in managing their fieldwork.
Across cities and suburbs, engineers often head out with ladders, tools, and work orders, relying mainly on phone calls for guidance. By afternoon, customers may call to ask why their fibre connection has not been activated. Supervisors scramble to piece together updates through WhatsApp messages, voice notes, and end-of-day reports that often fail to reflect actual field activity.
“At the heart of the problem is a simple but debilitating gap: operators do not have real-time visibility into their field operations,” CEO of Zoracom, John Nwachukwu, said in a note to The PUNCH.
“They depend on delayed reports, incomplete updates, and unverifiable data. And in this industry, that’s dangerous. You cannot manage what you cannot see.”
According to Nwachukwu, managers often discover poorly executed installations only days after engineers leave the site. Materials can go missing, tasks are sometimes duplicated, and engineers may be dispatched to the wrong locations because no central system tracks activity in real time.
Zoracom’s FIELD platform was designed to address these challenges. Unlike generic project management tools, FIELD reflects the realities of telecom operations. Managers can track engineers live on a map, assign tasks instantly, and follow each stage of installation through photos, timestamps, and detailed logs.
“Real-time visibility changes everything,” Nwachukwu said. “When an engineer is on the way, you know. When the job is done, you see it. When there is a delay, FIELD alerts you immediately. It gives operators the clarity they’ve always needed.”
For engineers, FIELD provides structure. Tasks arrive clearly documented in the app, priorities are set, and updates are instant, reducing confusion and installation delays. The platform also creates a verifiable digital record of completed work, allowing remote quality checks and minimising disputes over job completion.
Customers are benefiting from faster installation times, quicker responses to service disruptions, and improved reliability. “Technology alone doesn’t solve problems,” Nwachukwu said. “You need tools built with empathy tools that understand how people actually work. FIELD works because it fits into the operators’ world. It gives them control without overwhelming them.”
With broadband demand rising and fibre networks expanding rapidly across West Africa, analysts say telecom operators can no longer afford inefficiencies in field operations. FIELD aims to provide the speed, accuracy, and accountability necessary for growth.
“If we want to build the digital future Nigeria is dreaming of, our field operations must improve,” Nwachukwu said. “FIELD is simply giving operators the visibility and confidence they need to deliver on that promise.”
