Universal Insurance Plc has stated that its key priorities for 2026 will be driving growth through digital innovation and the expansion of its product offerings.

In a statement made available to The PUNCH, Managing Director/Chief Executive Officer Dr. Japhet Duru revealed these priorities during the company’s 2026 Annual Thanksgiving and Prayer gathering at its Lagos head office.

In December, Universal Insurance Plc received a “Bbb-” long-term rating from Agusto & Co., reflecting the company’s improved profitability, low loss ratio, and effective deployment of digital initiatives.

Duru highlighted the strategic focus for the year, including enhancing digital capabilities to improve customer experience and strengthening partnerships to drive innovation. “We’re excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients,” he said.

The company also pledged to further strengthen its operational capacity. Urging staff to remain committed to core values, Duru said, “As an excellent team, we must deliver unique services to our clients with integrity and reliability.

Professionalism and prompt settlement of genuine claims remain our top priority.”

Reflecting on 2025, the MD noted significant milestones, including the expansion of their product portfolio and strengthening their presence in key markets. Regarding recapitalisation, the CEO confirmed that efforts are underway to ensure success and emphasised that the company will continue to expand its footprint in the sector.

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