Tranter IT announced on Tuesday that it has formalised its position as an experienced Business Process Outsourcing delivery partner in Nigeria, citing over 22 years of enterprise technology delivery and one of the largest embedded support workforces in the country’s enterprise market.
The company said in a statement that it currently deploys more than 268 certified support engineers across over 14 enterprise organisations spanning six industry categories, including banking, manufacturing, government, healthcare, oil and gas, and logistics.
According to Tranter IT, the engineers provide IT operations support, HR support services, customer operations, reporting, and workflow automation under fully governed service level agreements.
The firm stated that its BPO delivery model differs from traditional outsourcing structures, as it is built around embedded teams supported by real-time performance dashboards, defined escalation protocols, audit-ready reporting, and continuous improvement frameworks.
It added that each engagement is contractually tied to measurable benchmarks covering uptime, response time, compliance, and service quality.
Commenting on the development, the Executive Director, Sales and Marketing, Tranter IT, Melanie Ayoola, said Nigerian organisations had moved beyond trial phases in outsourcing and were now focused on control and accountability.
“They are demanding control. With over 22 years in enterprise delivery and hundreds of engineers already embedded in regulated environments, we are not entering the BPO conversation; we are defining it.
“Tranter IT has spent two decades building the infrastructure, governance systems, and operational depth required to run mission-critical processes for banks, manufacturers, and government institutions. That is why we are the reference point for BPO in Nigeria,” Ayoola said.
The company also reported sustained growth in demand for its services, particularly from financial services firms, public sector agencies, and manufacturing companies.
It noted that these organisations are increasingly seeking BPO partners with proven delivery capacity rather than theoretical capability, reflecting rising expectations around service quality, governance, and operational reliability in Nigeria’s enterprise market.
