The National Pension Commission has collaborated with Pension Fund Administrators to launch a self-service online data recapture application known as the Data Recapture Self-Service Platform.
According to the regulator, the new platform, which went live on Sunday, 1 February, will tackle the issue of data inconsistencies impacting the industry.
The PUNCH reports that data recapture enables Retirement Savings Account holders to regularise their data with their respective PFAs to make benefits processing easier. According to PenCom, the digital platform enables RSA holders to remotely update their personal records (recapture), without necessarily visiting their PFAs. PENCAP targets RSA holders who joined the Contributory Pension Scheme on or before 1 July 2019 and have not undergone the data recapture process.
Completion of the data recapture exercise ensures contributors and retirees can participate in the Retiree Enrolment and Verification Exercise and access key pension transactions. These include the processing of retirement benefits, eligibility to utilise part of RSA balances as an equity contribution for residential mortgages, withdrawal due to temporary job loss, and the transfer of RSAs between PFAs.
“This initiative marks another key step by PenCom to enhance data integrity, improve service delivery, and modernise pension administration through responsible digitalisation.
The deployment of PENCAP aligns with PenCom’s broader commitment to innovation, transparency, and operational efficiency within Nigeria’s pension industry. By embracing technology-driven solutions, PenCom continues to enhance public confidence in the CPS and ensure seamless access to retirement benefits. RSA holders who prefer physical recapture may still visit their PFA branches, as the self-service platform is designed to complement existing service channels,” said PenCom in a statement announcing the launch of the digital platform.
The regulator maintained that accurate and up-to-date data remains fundamental to the efficient administration of retirement savings under the CPS.
“Over time, data inconsistencies arising from legacy records and incomplete documentation have posed challenges during verification and benefit processing. PENCAP provides a proactive solution by offering contributors a secure and convenient channel to recapture their data. By improving the quality and reliability of contributor records across PFAs, the platform will support faster benefit processing, smoother verification exercises, and an overall improvement in service experience for RSA holders,” said the regulator.
The Data Recapture Exercise commenced in August 2019 for both active contributors and retirees. The DRE complies with the Federal Government’s directive that all data-generating organisations should harmonise their databases with the National Identity Management Commission. It is also consistent with the need for a credible database of all RSA holders in Nigeria, with the National Identification Number as the unique identifier.
In that regard, PenCom designed, developed and deployed an Enhanced Contributor Registration System, which has been integrated with the NIMC database to authenticate the uniqueness of individuals seeking to register under the CPS and existing RSA holders who have not recaptured.
Before now, RSA holders were required to physically visit their PFAs in order to recapture. This has not achieved the needed outcome, with many eligible RSA holders yet to be recaptured for over six years.
Under the new platform, the recapture process is fully online and requires a phone, a computer or another device with a camera and internet access to enable live image capture. RSA holders will access the portal at and create a secure user profile using a personal email address. Contributors will then complete the online Data Recapture Form and, where applicable, upload supporting documents to validate requested updates. The process also involves biometric verification through live facial capture and the provision of a digital signature to confirm authenticity.
Following submission, the contributor’s PFA reviews the application and takes appropriate action within the defined processing period. Throughout this stage, RSA holders receive email notifications acknowledging receipt of their request and providing updates on approval or rejection, including reasons where applicable. This ensures transparency, accountability, and continuous communication.
The rollout of PENCAP aims to speed up the data recapture process, which has been ongoing since the launch of the ECRS, but without significant progress. By providing the self-service option, it is expected that more RSA holders will be encouraged to participate due to its convenience.
