The Nigerian Postal Service has announced a series of bold reforms aimed at repositioning the organisation as a modern, innovative, and digitally driven postal institution.

In a statement by NIPOST’s Director of Corporate Communications, Franklin Alao, on Monday, NIPOST said the reforms, operating under the theme “Change of Renewed Hope Berths at NIPOST Shores,” were part of efforts to align the agency with global best practices, meet the needs of Nigeria’s growing digital economy, and support the Renewed Hope Agenda of President Bola Tinubu.

The postal agency stated that at the core of the transformation was a commitment to innovation, accountability, value, and service excellence. It assured Nigerians of a revitalised postal service that delivers superior service and embraces digital change.

NIPOST expressed appreciation to the Minister of Communications, Innovation and Digital Economy, Dr Bosun Tijani, for his support and leadership.

It also commended the Chairman of the NIPOST Board, Barrister Isaac Kekemeke, for his strategic foresight, and the Postmaster General/Chief Executive Officer, Tola Odeyemi, for her efforts in championing institutional reforms, improving staff welfare, and driving capacity development.

As part of the new initiatives, NIPOST said it would implement a performance-based reward and recognition system to encourage excellence among staff, alongside strict disciplinary measures to uphold integrity.

A major feature of the reforms is the transition to a fully cashless system. Beginning from July 1, 2025, NIPOST said all post office counters nationwide would no longer accept cash payments for services, adding that customers would be required to use approved electronic channels for all transactions.

The statement read, “A major highlight of the reform package is the transition to a fully cashless system. Beginning July 1, 2025, all Post Offices counters nationwide will no longer accept cash payments for their services. Customers will be required to use approved electronic channels for all transactions.”

NIPOST described the move as a critical part of its modernisation efforts aimed at ensuring safer, faster, and more transparent service delivery.

The agency added that through the reforms, it aimed to reposition itself as a dynamic, technology-driven player at the centre of Nigeria’s digital transformation, with a renewed mission of “Connecting Nigeria, Delivering Solutions, and Improving Lives.”