Following the recent 50 per cent tariff hike approved by the Nigerian Communications Commission, the Nigeria Internet Group has called on the NCC and the telcos to ensure that the increase translates to better telecom service delivery.
President of the body that promotes the use of the internet in the country, Destiny Amana, said in a recent statement that the revenue derived from the tariff adjustment will be reinvested into network expansion and infrastructure upgrades that will enhance service delivery.
“But while we recognise the economic realities that may have necessitated this decision, it is imperative that this increase translates into a significant and measurable improvement in service delivery.”
He said at the moment, service levels across all networks have been deplorable—with poor signal quality, frequent call drops, and unreliable data services becoming the norm rather than the exception.
“The NCC, as the industry watchdog, must also ensure strict compliance and transparency, ensuring that no unscrupulous practices are introduced that further burden consumers without corresponding benefits,” he noted.
The NIG boss said he supported the tariff increase only if there is a measurable and enforced improvement in service quality—better call connectivity, stronger signals, and faster, more stable internet speeds.
He added, “If NCC actively monitors and holds operators accountable for meeting set quality standards, including network uptime, speed, and customer satisfaction metrics, and if consumers are protected from exploitative pricing tactics, ensuring that telcos justify the increased costs with tangible network improvements.
If these conditions are not met, this increase will be seen as an unjustified burden on Nigerian consumers and businesses.”
He urged the NCC to ensure that telcos prioritise service excellence and that the funds generated from the adjustment are reinvested into network expansion, quality enhancements, and infrastructure development.
He also reiterated his commitment to advocating a thriving digital economy where Nigerians have access to affordable, reliable, and high-quality internet services.
