Lasaco Assurance Plc has invited all customers, claimants, and stakeholders with outstanding claims yet to be finalised by the company to come forward with the necessary documents for prompt resolution.

In a statement on Thursday, the company said it was part of its commitment to ensuring transparency, efficiency, and customer satisfaction.

The company said the call applies to individuals, businesses, or entities with pending claims or unresolved matters under any of its insurance policies.

Lasaco advised claimants to provide documents (where applicable), such as an original copy of the insurance policy or certificate, outstanding relevant documents substantiating the insurance claim, and valid means of identification (National ID, International Passport, or driver’s license).

The company said, “Claimants are encouraged to submit their documents in person at any of our branch offices or electronically via email.

“For assistance with document preparation or clarification on required documents, please contact us via [email protected].

Lasaco Assurance Plc remains dedicated to upholding the highest standards of service excellence. This exercise aims to ensure that all valid claims are processed and resolved promptly. We appreciate your cooperation and patience as we work towards closing any outstanding claims.”

Recall that the National Insurance Commission in November issued a directive to insurance companies to settle all outstanding claims by December 31, 2024, in a move aimed at reinforcing industry credibility and accountability.

This mandate was communicated by Mrs. Ebelechukwu Nwachukwu, Head of the Communication and Stakeholders Management Sub-committee of the Insurers Committee, following a meeting in Lagos.

According to Nwachukwu, who is also the Managing Director of Rex Insurance Ltd., the Commissioner instructed CEOs to ensure that no outstanding claims appear in their financial books by the close of 2024.

“The regulator emphasised a targeted approach to verifying the accuracy of outstanding claims on insurers’ records,” she said.