FirstBank has suffered a temporary disruption to its major digital banking channels, which will prevent some customers from completing transactions.
In a notice issued on Thursday, the bank said the downtime is affecting services on FirstMobile, FirstOnline, and its *894# USSD platforms.
“Please be informed that we are currently experiencing some downtime affecting transactions to other banks on FirstMobile, FirstOnline, and USSD platforms. Customers may therefore experience delayed or declined transactions,” the circular read.
The bank apologised for the inconvenience and assured customers that its technical team, working with partner service providers, is making every effort to restore full services as quickly as possible.
The disruption occurred less than two months after FirstBank introduced facial biometric authentication on its FirstMobile app, designed to enhance the customer experience and security.
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