The Nigerian Electricity Regulatory Commission has called on electricity consumers in Anambra State to stop fixing or buying transformers, cables or poles, saying this is the sole responsibility of the Enugu Electricity Distribution Company.
The Commission asked Anambra residents to report any instances where officials of the Enugu DisCo request payments for transformers, cables, or poles.
This appeal was made during a town hall and complaints resolution meeting held in Awka, Anambra State.
In a statement, NERC said it organised the forum to engage with electricity customers who came out to complain about the rate at which the DisCo imposed these responsibilities on various communities.
Speaking at the event, the NERC Commissioner for Stakeholder Management, Mrs. Aisha Mahmud, represented by the Head of Consumer Protection at NERC, Dr. Zubair Babatunde, emphasised that “the maintenance of such infrastructure is the responsibility of distribution companies, not consumers.”
The commissioner urged residents to “document and forward any such cases to NERC for swift intervention.”
“NERC oversees the operations of distribution companies to ensure customers are treated fairly. If you’re unhappy with the services provided, please lodge your complaints through the proper channels. We’re here to listen to your concerns and ensure the DisCos respond directly,” Mahmud stated.
The meeting was said to have drawn a large turnout of electricity consumers from Awka, many of whom presented their complaints and received prompt attention.
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