First City Monument Bank, one of Nigeria’s leading customer-focused financial institutions, has entered into a strategic partnership with Truecaller, the global platform for trusted communication.
The collaboration, according to a statement from the bank on Tuesday, is designed to transform the bank’s customer engagement by enhancing communication security, building trust, and reducing fraud.
Through this alliance, FCMB will deploy Truecaller’s Customer Experience Solution and Branded Caller ID to ensure customers can clearly identify the bank’s communications. Going forward, calls from FCMB will display the bank’s verified name, logo, and brand details directly on customers’ mobile devices.
This initiative underscores FCMB’s commitment to digital safety, customer privacy, and transparency, particularly in an era where fraud and impersonation are increasingly sophisticated.
Truecaller’s solution is not just a convenience but a critical safeguard that helps protect customer relationships and strengthen confidence in financial interactions.
In addition to verified calls, FCMB has activated its Business Page on the Truecaller app, allowing customers to discover, recognize, and engage with the bank even before first contact. This feature reinforces trust and reduces drop-offs while improving the efficiency and credibility of FCMB’s outbound communications.
The new system provides several benefits for customers, including assured authenticity, as customers can instantly confirm that calls from FCMB are genuine, helping to reduce the risk of impersonation or phishing scams.
Enhanced Experience: Verified Caller ID provides clarity during critical communications such as transaction alerts, service updates, and security notifications. Reinforced Trust: By adopting industry-leading solutions, FCMB strengthens its promise of transparency, innovation, and customer protection.
Chief Information Officer at FCMB, Rotimi Famuwagun, said the initiative reflects the bank’s customer-first approach. “At FCMB, our customers are at the heart of every innovation. Through our partnership with Truecaller, we are strengthening communication security and fostering greater trust.
“When customers see the verified FCMB name along with our brand identity on incoming calls, they can be assured of transparency, authenticity, and care behind every interaction.”
On his part, Global Head, GTM & Developer Products at Truecaller, Priyam Bose, highlighted the importance of the move: “At Truecaller, our goal is to help brands build meaningful, secure, and transparent communication at scale — especially in financial services where trust is everything. By embracing Truecaller’s Customer Experience Solution, FCMB is setting a new benchmark for modern, responsible customer communication, and we are proud to support them on this journey.”
