Stanbic IBTC Bank has been awarded the 2025 Bank of the Year Customer Service Award at the Industry Summit/Awards 6.0, in Lagos.
In a statement on Wednesday, this recognition comes after a first-quarter performance and a year marked by customer-centric innovation, reaffirming the bank’s position as a leader in Nigeria’s banking sector.
The Industry Summit/Awards 6.0, which is organised annually by The Industry Newspaper, celebrates excellence across various sectors of Nigeria’s business landscape. The event brought together figures from finance, marketing, media, and communications to discuss emerging trends in the market.
The Head of Customer Experience at Stanbic IBTC Bank, Stanley Ailoje, expressed pride in the recognition, noting that it reflects the bank’s focus on innovation, empathy, and understanding of its customers’ needs. “This award validates our efforts in aligning our banking services with the real needs of our clients, ensuring that we continue to put our customers first,” Ailoje said.
The award comes on the back of initiatives that have improved customer service at Stanbic IBTC Bank, including improved Net Promoter Scores, increased usage of digital platforms, and faster in-branch service delivery times. The bank also made strides in Q1 2025, expanding its agent banking network, redesigning its mobile app, and launching financial literacy programs nationwide.
The PUNCH reported that Stanbic IBTC Holdings Plc has reported a profit after tax of N82.06bn for the first quarter ended 31 March 2025, representing an impressive growth of 80 per cent compared to N45.64bn recorded in the corresponding period of 2024.
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