Airtel Nigeria’s Chief Executive Officer, Dinesh Balsingh, has said that the 300 per cent surge in operational cost in the last 18 to 24 months has made tariff adjustments necessary for the long-term sustainability of the telecom sector.
In a note shared with The PUNCH on Monday, Balsingh highlighted the tough economic realities facing the telecom industry.
He pointed out that tariffs have remained static for over a decade despite significant increases in operating expenses.
Nigerian telcos have submitted their proposal for a 100 per cent tariff increase to the Nigerian Communications Commission, the country’s telecom regulator.
According to Balsingh, the proposed tariff adjustments aim to ensure the sector’s sustainability while delivering significant benefits for Nigerian consumers.
“For over a decade, tariffs have remained static despite the dramatic increase in operating expenses, which have surged by over 300 per cent in the last 18 to 24 months alone.
“To continue providing high-quality services and meeting the growing demand for digital connectivity, it has become essential to realign our pricing structure with economic realities,” Balsingh emphasised.
The executive also outlined the substantial investments required to maintain and expand telecommunications infrastructure.
He noted that the increasing demand for digital services across sectors such as education, banking, and healthcare requires continuous network upgrades to deliver greater capacity and improved service quality.
“The increasing demand for digital services requires us to continually upgrade our networks. These investments come at a cost, one that must be shared proportionally to guarantee long-term viability,” Balsingh added.
The proposed tariff adjustments, he said, will not only ensure the sector’s sustainability but also bring significant improvements to service delivery.
“By enabling us to expand coverage, strengthen network security, and introduce cutting-edge technologies, these adjustments will directly enhance the quality of connectivity for Nigerians. Our priority is to ensure that no one is left behind in the country’s digital transformation journey,” he explained.
Balsingh emphasised that the tariff changes would be implemented with affordability in mind, aiming to minimize the impact on consumers.
He reaffirmed Airtel’s commitment to supporting Nigeria’s vision of becoming a digital economy leader in Africa, driving innovation, and fostering inclusive growth.
“Our commitment to quality service remains unwavering,” Balsingh said. “While significant tariff adjustments have become necessary, we understand the importance of gradual implementation to support our customers’ financial positions.
“This step will enable us to invest in capacity, expand coverage, and enhance service delivery, ensuring Nigeria remains competitive in the global digital landscape.”
